Cancellation, Exchange & Refund Policy

Last updated: October 2026

Cancellations

You can cancel your order free of charge before it is dispatched – email [email protected] or use My Account → Orders. Orders cannot be cancelled once shipped.

7-day exchange

We offer exchanges within 7 days of delivery for:

Size issues – swap for another size of the same product (subject to stock)
Damaged or defective items
Wrong item received

Free reverse pickup

We arrange a free pickup for all approved exchanges. If your pin code is not covered for pickup, you can self-ship the item and we will reimburse up to ₹100 of the courier cost.

Conditions

Item must be unused, unwashed and in its original packaging with tags attached.
For damaged, defective or wrong items, an unboxing video is mandatory – please report within 48 hours of delivery.
Each order can be exchanged once.
Items marked “No Exchange” (final clearance) are not eligible.

How to request an exchange

Email [email protected] with your order number, reason and photos/video, or use the Return/Exchange option in My Account. Once approved, we will schedule a pickup within 2–3 business days and ship your replacement after the item passes a quick quality check.

Refunds

We do not offer cash refunds for change of mind. A refund is issued only if a replacement is not possible (for example, out of stock) or if you cancel a prepaid order before dispatch. Refunds are credited to your original payment method (or your Nakhra Wallet, if you prefer) within 5–7 business days of approval. COD orders are refunded to your bank account/UPI or Nakhra Wallet.