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LAST UPDATED: 24 OCTOBER 2026
Request a size exchange within 7 days of delivery, with free reverse pickup for approved exchanges. If your item is damaged, defective, incorrect or materially different from its description, contact us for the remedies available under applicable consumer law. Here is how cancellations, exchanges and refunds work.
Request a voluntary size exchange within 7 days of delivery. Statutory remedies for defective or non-conforming goods also apply.
We pick up approved exchanges for free from your doorstep.
Cancel free of charge any time before your order is dispatched.
You can cancel your order free of charge before it is dispatched – email [email protected] or use My Account → Orders. Orders cannot be cancelled once shipped.
We arrange a free pickup for all approved exchanges. If your pin code is not covered for pickup, you can self-ship the item and we will reimburse up to ₹100 of the courier cost.
Email [email protected] with your order number, the issue and available supporting photos or video, or use the Return/Exchange option in My Account. We assess the request and explain the next steps. For an approved exchange, pickup is normally scheduled within 2–3 business days and the replacement is sent after the returned item is checked. Our checks and evidence requests do not limit statutory consumer rights.
We do not offer voluntary refunds solely for a change of mind. Refunds are available for prepaid orders cancelled before dispatch, when a replacement is not possible, and in other cases required by applicable law.
For defective, damaged, incorrect, counterfeit or materially misdescribed goods, or qualifying late delivery, applicable consumer remedies include return and refund rights. The force-majeure exception for late delivery applies where provided by law. These rights are not excluded by our 7-day size-exchange window, packaging conditions, clearance exclusions or evidence requests.
Approved refunds are processed within 5–7 business days of approval. Your bank or payment provider may take additional time to show the credit. Prepaid refunds are sent to the original payment method. COD refunds are paid to your bank account or UPI; Nakhra Wallet credit is available only if you choose it.
Check the size chart on each product page before ordering. See our FAQ and Wash Care Instructions for more help.
Our voluntary size-exchange window is 7 days from delivery. Separate statutory remedies for defective, incorrect or otherwise non-conforming goods are not limited by this window.
Yes, reverse pickup is free for all approved exchanges.
We do not offer voluntary refunds solely for a change of mind. Refunds are available for prepaid cancellations before dispatch, unavailable replacements, and other cases required by applicable consumer law, including defective, misdescribed or qualifying late-delivered goods.
Email [email protected] with your order number, a description of the issue and available photos or video. Please report the issue as soon as possible, preferably within 48 hours. An unboxing video is helpful, but its absence or a later report does not automatically remove statutory consumer rights.
Questions? DM us on Instagram or contact us.
Email [email protected] with your order number • Mon–Fri, 10 AM – 7 PM
