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LAST UPDATED: OCTOBER 2026
Our exchange policy keeps things simple: exchange within 7 days of delivery for size issues, damaged or wrong items – with free reverse pickup. Here’s everything you need to know about cancellations, exchanges and refunds.
Exchange within 7 days of delivery for size issues, damaged or wrong items.
We pick up approved exchanges for free from your doorstep.
Cancel free of charge any time before your order is dispatched.
You can cancel your order free of charge before it is dispatched – email [email protected] or use My Account → Orders. Orders cannot be cancelled once shipped.
We arrange a free pickup for all approved exchanges. If your pin code is not covered for pickup, you can self-ship the item and we will reimburse up to ₹100 of the courier cost.
Email [email protected] with your order number, reason and photos/video, or use the Return/Exchange option in My Account. Once approved, we will schedule a pickup within 2–3 business days and ship your replacement after the item passes a quick quality check.
We do not offer cash refunds for change of mind. A refund is issued only if a replacement is not possible (for example, out of stock) or if you cancel a prepaid order before dispatch. Refunds are credited to your original payment method (or your Nakhra Wallet, if you prefer) within 5–7 business days of approval. COD orders are refunded to your bank account/UPI or Nakhra Wallet.
Not sure about your size? Check the size chart on each product page before ordering, and read our FAQ for fit tips. For care tips that keep your prints bold, see our Wash Care Instructions.
Questions? DM us on Instagram or contact us.
Email [email protected] with your order number • Mon–Fri, 10 AM – 7 PM
