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These Terms of Use apply to nakhraswag.com, operated by Medialix Communications LLP, trading as Nakhra Swag. Please also read our detailed Terms and Conditions, Shipping Policy, Exchange & Refund Policy and Privacy Policy.
These pages should be read together. Nothing in them excludes or limits rights or remedies that cannot be excluded under applicable consumer law. Last updated: 24 October 2026.
Products are subject to availability. Product listings and prices may change for future purchases. If an ordered item is unavailable, we will contact you about the available options, including an applicable refund; we will not substitute a different item without your agreement.
Prices are displayed in Indian rupees and include GST as stated on the website. Shipping, COD and other applicable charges are shown at checkout before you confirm your purchase. Available payment methods include prepaid options and COD where offered at checkout.
Prepaid orders require payment before dispatch; COD payment is collected on delivery. A later price change does not alter an already confirmed order. See Payment Security for checkout and payment-support information.
We currently ship within India to serviceable pin codes. Orders are normally dispatched within 1–2 business days, with delivery usually taking 3–7 business days after dispatch. Free shipping applies to orders of ₹599 and above; orders below ₹599 have a ₹60 shipping fee. COD, where available, has a ₹49 fee. Please check the final charges and delivery information at checkout.
See our Shipping Policy for tracking, delays and damaged parcels. Statutory remedies for qualifying late delivery and other non-conforming orders remain available, subject to applicable law and any force majeure exception.
Eligible items may be exchanged voluntarily for size within 7 days of delivery, with free approved reverse pickup. The unused, unwashed and tags/packaging conditions apply to this voluntary size-exchange service. Any product exclusions are described in our Exchange & Refund Policy.
We do not offer voluntary change-of-mind refunds. Refunds are available for prepaid cancellations before dispatch, unavailable eligible replacements and whenever required by law. Defective, damaged, incorrect, counterfeit, materially misdescribed or qualifying late-delivered goods retain the remedies provided by applicable law. The voluntary window, sale exclusions, packaging conditions and absence of an unboxing video do not automatically remove those rights.
Contact [email protected] with your order number and issue. Approved refunds are processed within 5–7 business days, with additional bank processing time possible. Prepaid refunds use the original payment method; COD refunds use an agreed bank account or UPI. Wallet credit is optional. Read the full policy for the process.
Our Privacy Policy explains the information we collect, its purposes, service providers, analytics and advertising technologies, retention and available privacy choices. Payment providers, delivery partners and other services receive information as described there and as permitted by applicable law.
For a privacy request, email [email protected]. Please do not send passwords, OTPs, PINs, CVVs or full payment-card details to customer support.
Customer support and consumer complaints: [email protected] or our Contact Us form.
Business enquiries: [email protected].
Operator: Medialix Communications LLP, 229 RBC Road, South Dumdum, Kolkata – 700028, West Bengal, India.
Support hours: Monday–Friday, 10:00 AM–7:00 PM IST.
Please include your order number and a description of your complaint. Consumer complaints will be acknowledged within 48 hours and redressed within one month of receipt, as required by applicable law.
